Content

• Q. How do I feature my product on WatchTheOutdoors.com?
• A. To have your product featured in our Outdoor Product Showcase, please contact us at info@watchtheoutdoors.com. One of our representitives will contact you to get your products in front of our audience, at no cost to you.

• Q. How do I offer my content on WatchTheOutdoors.com?
• A. If you own the rights to your content (you are the content producer or copyright holder) and the content is outdoor-related, we would be happy to talk to you. Please contact us at info@watchtheoutdoors.com and include a description of the content, including the genre (hunting, fishing, sport shooting, survival, etc) and media format (TV, radio, or Internet). We will follow up with you to discuss the opportunities that are available to you.

• Q. What's the cost to offer my content on WatchTheOutdoors.com?
• A. There is no cost to distribute your content through WatchTheOutdoors.com.

Accounts

• Q. I am having trouble registering, what do I do?
• A. First, make sure you have completed all required fields during registration, and that you're using a valid email address. If you continue to have problems, please contact our support department.

• Q. Can I purchase a subscription for your service?
• A. No subscription is necessary to watch free episodes online. However, DVDs can be rented or purchased for offline viewing.

• Q. Do I need a credit card to use WatchTheOutdoors.com?
• A. If you are viewing free episodes online, no credit card is required. If you choose to download a DVD to your computer, a credit card is required.

• Q. How do I cancel my account?
• A. You can cancel your account at any time, for any reason. To cancel your account, please contact our customer service department.

• Q. How do I get a refund?
• A. We do not offer refunds for any reason. If you are unable to view a video you have purchased because your computer does not meet the minimum system requirements, you can view the video on another computer that does match the requirements. If you are dissatisfied with a video's production quality, please contact our sales department.

Watching Videos

• Q. Is WatchTheOutdoors.com available outside of the U.S.?
• A. Yes. We typically have worldwide rights on all of our content. However, there may be some restrictions in certain countries.

• Q. When does my viewing period begin and end?
• A. This depends on your purchase option. If you rented a video from our site, you have 1, 3, 7, or 30 days from the day you purchased the video (again, depending on your purchase option). If you downloaded the video, you have an unlimited viewing period.

• Q. Can I watch videos from your site on my iPod, Zune, PSP, or similar devices?
• A. We currently do not support mobile devices. However, we are looking into supporting these in the future.

• Q. Can I burn videos I download onto CDs or DVDs?
• A. Yes. However, Digital Rights Management (DRM) built into each video may limit you to viewing the disk from a computer that is connected to the Internet.

• Q. How do I watch videos on my television?
• A. A: Depending on the type of connection on the back of your computer, you can view videos on your home television.
  
  Composite Video - The video output is color-coded yellow and the audio output, or line-out, is a 3.5mm jack that's color-coded green.
  
  S-Video - Uses a special cable to connect the computer to the TV.
  
  No Video Output - Many older computers do not have a video output. In this case, we recommend upgrading your video card.
  
  Note: For further assistance, please consult your local electronics retailer and computer manufacturer to learn more about the equipment necessary for watching videos on your television.

• Q. What are the system requirements?
• A. The minimum requirements for WatchTheOutdoors.com are:
  
  Windows OS: Windows 98, SE, ME, 2000, or XP
  Mac OS: OS X
  Internet Explorer 5.0 or higher with cookies enabled (default setting)
  Windows Media Player 9 or higher
  Flash 8 or higher
  Broadband connection with a speed of 128 kbps or higher

• Q. Why does the video stops and restart during playback (buffering)?
• A. Video playback will suffer if you are on a slow Internet connection, or if you experience network congestion. To compensate for this, the video will download a little at a time to build a buffer. To correct this, watch the video at a lower bandwidth speed, or download the video to your computer instead of watching the streaming version.

• Q. What quality can I expect from the videos I watch and download?
• A. Paid media is provided at 640x480 at 1.5 mbps. Free media is streamed at 480x360 at 1.5 mbps.

• Q. How do I play my streams or downloads?
• A. If you've purchased a video and downloaded it to your computer, the file will play in Windows Media Player. If you rented a video or are watching free content, the file will play online (streaming video) in our proprietary video player.

• Q. I can't get my Windows Media Player to work. How do I get support?
• A. We do not provide technical support for Windows Media Player. If you have trouble with this software, please contact Microsoft.

• Q. My download stopped mid-download. How do I restart the download?
• A. If you experience an interuption in your Internet connection while downloading a video, just log in to your account and download the video again. If you continue to have trouble downloading a video, please contact our technical support department.